Terms and Conditions

For the purpose of these terms and conditions any reference to Orchard HIPS means Orchard HIPS along with any third party organisations, search agencies, associates or employees used during the course of legitimate business. HIP means Home Information Pack. Report means any Search or Information prepared in respect of the property. Property means the address or location supplied by the Customer or Client in the Order for the report. Customer means the person, company, partnership or other organisation placing an Order either on their own behalf as a Client, or as an agent for the client. Client means the seller, buyer, potential buyer and lender in respect of the Property who is the intended recipient of the Home Information Pack and has an actual or potential interest in the property. We, us and our are references to Orchard HIPS.

• Orchard HIPS provides information and services relating to Property Searches and Home Information Packs carried out on properties in England and Wales only.

• HIP requests must be made via telephone, email or in writing at a Orchard HIPS place

of business. A full postal address and location plan is required. If no plan is supplied Orchard HIPS will accept no responsibility for any errors or omissions in the search which result from this.

• All of Orchard HIPS third party organisations and search agencies work to the same contract and service level agreements.

• Orchard HIPS aims to return all HIP results within fifteen working days. However, this may not always be feasible due to the Local Authority appointment systems or other reasons outside of Orchard HIPS control. Orchard HIPS will not accept liability for any loss, financial or otherwise, incurred by the client, as result of delayed HIP results.

• Orchard HIPS requires payment in full within 7 days of the HIP being ordered.

• If a HIP is cancelled by the customer, charges will be incurred for work carried out up to that date.

• HIPs remain the property of Orchard HIPS until agreed terms have been fulfilled.

• Orchard HIPS reserves the rights to withhold results until payment has been received.

• Each HIP is deemed to be an individual contract governed by English Law.

• Copies of this HIP may be made for inclusion in a Home Information Pack, to comply with
the provision in the Home Information Pack Regulations 2007 and the Housing Act 2004.

• Orchard HIPS will compile the HIP with reasonable care and skill and it is provided to the Client onthe basis that they acknowledge and agree to the following:

• The information in the HIP reflects that available to us on the date the report was
produced.

• The information contained in a HIP can change on a regular basis and we cannot be
responsible to the Client for any change in the information after the date on which the HIP was produced.